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Customer Support FAQ

Welcome to our Frequently Asked Questions page. This page can help you find answers to some of our most common inquiries. If you do not find what you are looking for, please visit our support page for information on how to contact our staff 24 hours a day.

Billing Issues

» How will I be billed for this service?

» How do I cancel my VIP membership?

» How do I add a new credit card?

» ERROR MSG: You can buy more credits when you are in the show.

» A terminal has not been defined

» How do I update or retrieve my account info?

» I am not getting my receipt emails ...

» Why am I blocked when I try to make a purchase?

General

» How is Group Chat different from a Private Show?

» What is group chat?

» Who are the monitors in the group chat?

» How does live chat work?

» Why does my chat text appear in dark grey?

» What parts of the site are Free?

» What should I do if I get a strange email request?

» Does Flash work with my MAC?

Live Shows

» Will the performers use toys?

» How do I know if a performer is engaged in a Private Show?

» It says I'm already logged in to a live show! Help!

» My Browsers Crashes / Java Errors

» How Big is the Video in Private?

» What is Party Chat?

Cam 2 Cam

» What is Cam 2 Cam?

» What kind of camera do I need?

» When is Cam 2 Cam Available?

Login Issues

» If I use a screen name, will the model know it's me?

» Page Cannot be Displayed / McAfee Error

» I can't login, but no error is displayed

Chat

» Why does the page layout look weird?

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